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BILLING anchor

BILLING POLICY

Due to the pressures of rising costs we have had to increase our fees from 15 July 2024.

ALL patients aged 13-74 will be charged privately.
Concession Card and Health Care Card holders may be charged a concession fee.

Due to the large number of missed appointments, a Cancellation Fee of $50 for standard appointments or $80 for longer appointments will apply for all appointments cancelled less than 2 hours before the scheduled appointment or if you do not attend.

Further appointment requests will be declined if the outstanding late fees is not paid.

Please see our Cancellation Policy for more information.

Children aged 12 and under, and patients aged 75 and older, may be bulk-billed for standard consults
(under 20 minutes).

Long appointments (more than 20 minutes) for all patients will be charged full private fees.

DVA Gold Card holders may be bulk billed. DVA White card holders may be bulk billed for eligible conditions.

All Initial Consults for new patients may attract fees.

All Referral requests will require an appointment.

Scripts for regular medication can be requested by clicking

Telephone and telehealth appointments will be charged as per face-to-face appointments and payment details must be supplied to receive your call

Influenza and COVID-19 vaccinations will be bulk billed for Medicare or DVA card holders.

GP Management Plans,, Health Assessments,

and Medication Reviews may be bulk billed.

Mental Health consults or plans will attract fees.

Iron Infusions are $250

Appointments for non-Medicare holders or international students will be payable at the time of consultation.

Refunds can be sought from your Overseas Health Cover provider.

For non-Medicare eligible items, such as pre-employment medicals, commercial driver’s medicals, etc, fees will be explained prior to the consultation.

** If you are experiencing financial difficulty, please speak to your doctor about bulk billing your consultation fee.

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PRIVACY anchor

PRIVACY POLICY

Management of Your Confidential Information

Your medical information is confidential, however, Sippy Downs Family Medical often forwards certain medical information to other medical organizations such as Medicare and the Australian Immunisation Register. This is a normal practice and is only for the benefit of patient health. All information at Sippy Downs Family Medical is handled according to the Australian Privacy Principles. Should you require further details, please speak to the Practice Manager (details below).

Patients are entitled to view or obtain a copy of their medical records. Reasonable fees may be charged for photocopying and doctor's time. Please contact reception to arrange this.

Test Results

It is the policy of this practice to have all patients return for a consultation for their results. The Practice Nurse may give results to patients over the phone only under special circumstances and if this is organized by the Doctor during your consultation.

Patient Feedback and Complaints

Our goal is to provide a quality and caring service in a comfortable and happy atmosphere. Therefore if you have any problems, concerns or suggestions, please phone or write to:

Practice Manager
Sippy Downs Family Medical
4/44 Central Drive
Sippy Downs 4556

Phone: (07) 5476 5999

Fax: (07) 5476 5302

We also have a suggestion box at the reception desk. We genuinely wish to hear from you.

We believe that problems are best dealt with through the practice. Indeed, we want to know if you are concerned about any aspect of our service. However, if you feel there is a problem you may wish to take outside, you may prefer to contact the Queensland Government Centre for handling complaints.

Office of the Health Ombudsman
PO BOX 13281
GEORGE STREET
BRISBANE QLD 4003

Telephone 133 OHO (133 646)

http://www.oho.qld.gov.au/

Questionnaires

From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services.