PRIVACY POLICY

Management of Your Confidential Information

 

Your medical information is confidential, however, Sippy Downs Family Medical often forwards certain medical information to other medical organizations such as Medicare and the Australian Immunisation Register. This is a normal practice and is only for the benefit of patient health. All information at Sippy Downs Family Medical is handled according to the Australian Privacy Principles. Should you require further details, please speak to the Practice Manager (details below).

Patients are entitled to view or obtain a copy of their medical records. Reasonable fees may be charged for photocopying and doctor's time. Please contact reception to arrange this.

 

Test Results

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It is the policy of this practice to have all patients return for a consultation for their results. The Practice Nurse may give results to patients over the phone only under special circumstances and if this is organized by the Doctor during your consultation.

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Patient Feedback and Complaints

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Our goal is to provide a quality and caring service in a comfortable and happy atmosphere. Therefore if you have any problems, concerns or suggestions, please phone or write to:

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Practice Manager
Sippy Downs Family Medical
10/1 Scholars Drive
Sippy Downs 4556

Phone: (07) 5476 5999

Fax: (07) 5476 5302

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We also have a suggestion box at the reception desk. We genuinely wish to hear from you.

We believe that problems are best dealt with through the practice. Indeed, we want to know if you are concerned about any aspect of our service. However, if you feel there is a problem you may wish to take outside, you may prefer to contact the Queensland Government Centre for handling complaints.

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Office of the Health Ombudsman
PO BOX 13281
GEORGE STREET
BRISBANE QLD 4003

Telephone 133 OHO (133 646)

http://www.oho.qld.gov.au/

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Questionnaires

From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services.